Action Technologies, Inc.
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Customer Support

Action Technologies provides information and tools to help customers more effectively design, implement, and support ActionWorks® applications.

Technical Support

Action Technologies provides customers with web, telephone, fax, and email technical support from 8 A.M. to 5 P.M. Pacific Time, excluding holidays and weekends. Partners also gain access to the Partner Support, Action's internal ActionWorks technical knowledge base, as well as product updates and release notes.

   Telephone: 1.510.638.8300
   Fax: 1.510.638.8115
   Email: techsupport@actiontech.com
   On-line: Please use the Inquiry Form and select Tech Support in the "Route to Department" field.

Action resellers also provide support to their customers locally.

Customers also can:
  • Access Action’s Technical Knowledge Base, product updates, and release notes through their organization’s ActionWorks Home page at Action Technologies (user account and password required) (requires Microsoft Internet Explorer 5 or above for Windows. Please set your browser to accept pop-ups and cookies from this site).
  • Access the ActionWorks User Guide directly from the Help section of the Engagement Center on the left of the main ActionWorks Dashboard.
  • Provide feedback through the Product Feedback form, also accessible from the Help section of the Engagement Center on the left of the main ActionWorks Dashboard.

Customer Resources

(Account ID and Password Required)
Customers please log in to Customer Resources to access additional information and tools to help understand the value of Business Process Management, analyze business processes, and more effectively implement, use, and support ActionWorks. (requires Microsoft Internet Explorer 5 or above for Windows, set to accept pop-ups and cookies from actiontech.com)

Need an Account ID and Password for Customer Resources log in?
Request a Customer Account ID and Password

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ActionWorks, the Action Technologies business process analysis and redesign methodology, and the Business Interaction Model are protected under US Patents 6,073,109; 6,058,413; 5,734,837; 5,630,069; and 5,208,748