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Customers

List of selected customers ordered Alphabetically

Industry: Business Services
Application: Project and Customer Service Management

Action Solutions A. G., an Action Technologies, Inc. partner, uses ActionWorks to manage its professional services projects and customer inquiries.

Industry: Government
Application: Multi-agency Scheduling and Agenda Creation

California AQMD uses the collaborative capabilities of ActionWorks to coordinate meeting agendas and scheduling among multiple departments and agencies.

Industry: Retail
Application: Order Management

Allders selected ActionWorks to bring transparency and structure to the supply chain processes handling customer order cancellations in 45 department stores.

Industry: Manufacturing
Application: Parts logistics

Applied Materials chose ActionWorks to provide closed-loop processing of parts requests from their global semiconductor customers to reduce cycle times and prevent equipment breakdowns.

Industry: Government
Application: Accounts Payable Processing

AAFES, responsible for running base exchanges at U.S. military outposts worldwide, turned to Action for its accounts payable solution, delivering $4.5 million in savings over 5 years and 100% return in 14 months.

Industry: Transportation
Application: Illness Management

Arriva uses the ActionWorks-based Illness Management Module to register employee sick days in compliance with Dutch law, significantly reducing the costs of managing workers' long-term illnesses. The module was developed by InfoRhei and implemented by Work Management Europe, both Action partners.

Industry: Consumer Services
Application: Sales Operations

Ask Jeeves implemented an ActionWorks-based system to manage Advertising Insertion Orders, a main revenue source.

Industry: Manufacturing
Application: Order Processing

ActionWorks handles ATISALE's core order processing, checking orders and tracking delivery. The application is linked to their financial system, providing invoice creation and access to shipping documentation.

Industry: Insurance
Application: Title Verification

To keep pace with growth in South Florida, Attorney's Title manages the fulfillment of title documents to its broker customers with ActionWorks. The automated service now covers multiple counties in Florida.

Industry: Energy
Application: Automated RFQs

In order to respond more quickly and accurately to Request for Quotations, Baker Oil Tools turned to ActionWorks for its Automated Request For Quotation application.

Industry: Financial Services
Application: Meeting and Resource Scheduling

Bank of Canada uses ActionWorks as the basis for ROME, an application for coordinating room bookings, meeting scheduling, and resource reservation.

Industry: Health Care
Application: Contract Approvals

Baylor Health Care System selected ActionWorks to deploy collaborative business applications that automate processes such as its contract negotiation process. As Baylor's hospitals collectively bargain for the best pharmaceutical prices, the system saves them $120K/yr .

Industry: Communications
Application: System Management

Bell Canada selected ActionWorks to manage system upgrades throughout their network, coordinating activity across fifteen functional teams.

Industry: Insurance
Application: Claims & Policy Processing

CAA, in an effort to better serve its customers, implemented an ActionWorks-based claims and policy processing application integrated with Watermark imaging with the help of Action partner, PriceWaterhouseCoopers (now IBM Global Services).

Industry: Manufacturing
Application: Customer Response

Cemex implemented ActionWorks to achieve its goals of becoming customer focused and technologically innovative.

Industry: Energy
Application: Accounts Payable Processing

Chesapeake Energy, one of the 15th largest independent oil and gas producers in the U.S., chose ActionWorks to underpin their Accounts Payable Processing system.

Industry: Energy
Application: Engineering Management

Chevron chose ActionWorks to resolve complex engineering issues among multiple teams.

Industry: Financial Services
Application: Account Opening

Citicorp selected ActionWorks to manage account openings and customer care for their Internet Banking Initiative.

Industry: Financial Services
Application: Multiple Processes

CitiGroup Global Markets uses ActionWorks to coordinate and manage 19 processes ranging from hiring and managing new IT permanent and temporary employees and consultants, to managing relationships with outside counsel, saving multiple millions of dollars a year.

Industry: Government
Application: Automated Customer Assistance Process (ACAP)

The City of Austin chose ActionWorks to manage several 'customer-facing' processes. The City Manager's Office uses an Automated Customer Assistance Response application to respond to inquiries and resolve issues for the citizens of Austin.

Industry: Government
Application: City Planning Commission Approval

The City of Austin chose Action Works to manage several 'customer-facing' processes. The Planning Commission Approval Process for Site Planning and Sub-divisions is online on the City's intranet with plans to extend it to the Internet.

Industry: Government
Application: Zoning and Building Permit Approval

Las Vegas is the fastest growing city in the U.S. In an effort to better serve its business customers and support its booming economy, Las Vegas chose ActionWorks to manage the City's Land Development Review and Approval Process.

Industry: Government
Application: Permit, Fire Department, Legal, and City Management Processes

Nijmegen, NL, uses ActionWorks to successfully streamline the building permit process. They have extended processes into the Fire and Legal departments and City Management.

Industry: Government
Application: Facility Management

The City of Zurich selected ActionWorks to help meet its mandate to implement an automated Facility Management Process for over 5,000 buildings and city structures. The web-based application will eventually include vendor extranet access.

Industry: Government
Application: Business Licenses Applications

In its effort to provide excellent customer service, Clark County turned to Action for its Automated Business License Application Process, which supports the county's 72,000+ annual license requests.

Industry: Consumer Products
Application: Illness Registration

Coca Cola, NL, uses the ActionWorks-based Illness Management Module to register employee sick days in compliance with Dutch law, significantly reducing the costs of managing workers' long-term illnesses. The module was developed by InfoRhei and implemented by Work Management Europe, both Action partners.

Industry: Communications
Application: Customer Care (critical issues)

Business Design Associates worked with Compania de Telecomunicaciones de Chile to implement a Customer Care Application for managing critical issues using ActionWorks.

Industry: Business Services
Application: Facilities Management

Computerized Facility Integration selected ActionWorks to create facilities management solutions to their customers.

Industry: Consumer Products
Application: Product Development

ConAgra Foods Grocery Foods Group has significantly reduced its approval time for recipe changes and tripled its document capacity – all while saving money by reducing its number of process coordinators.

Industry: Business Services
Application: Customer Management and Service

Corio selected ActionWorks to manage all aspects of their ASP client engagements and to coordinate their geographically dispersed cross-functional teams.

Industry: Government
Application: Customer Response

County of Marin chose ActionWorks to respond to public inquiries and manage requirements related to issuing building permits. Automation of the building permit process

Industry: Financial Services
Application: High Sensitivity Customer Care

Credit Suisse uses ActionWorks to manage ServiceNet, its "Gold Standard" system for managing requests from highly discriminating private banking customers, achieving an ROI of 366% and IRR of 176%. Credit Suisse won a WfMA Gold Global Excellence Award for their ServiceNet application.

Industry: Financial Services
Application: Loan Processing

Donaldson, Lufkin & Jenrette selected ActionWorks to speed loan processing and approval.

Industry: Communications
Application: Supply Chain Integration

Diginet Americas turned to ActionWorks to manage their supply chain across multiple countries and organizations.

Industry: Retail
Application: Team Collaboration

Elektra SA selected ActionWorks to manage collaboration and commitments across the organization.

Industry: Government
Application: Publication Management

The European Commission selected ActionWorks to manage their research publications program.

Industry: Energy
Application: Contract Management

Exxon chose ActionWorks to handle the sale of petroleum products, from bidding through contracting.

Industry: Government
Application: Confidential

Confidential

Industry: Financial Services
Application: Security Management

Federal Reserve Bank of San Francisco turned to ActionWorks to manage Virtual Private Network Authorization

Industry: Manufacturing
Application: Warranty Services and Distribution

Ford uses ActionWorks for multiple processes, including automate the creation and distribution of the company's Warranty Services to their global dealer network. Ford won a Microsoft Solution Award for their Technical Web Authoring System

Industry: Retail
Application: Employment Management

Free Record Shop uses ActionWorks to manage the acquisition and early evaluation of new staff.

Industry: Manufacturing
Application: New Employee Assimilation

GE Plastics Europe chose ActionWorks, implemented by Action Technologies partner InfoRhei, to formalize a wide range of processes, from recruiting through to an employee's initial probationary period evaluation.

Industry: Manufacturing
Application: IT Provisioning

GM applied ActionWorks to ensure that new and transferred employees received proper equipment and authorities.

Industry: Education
Application: Employee Hire

GMU deployed ActionWorks to manage the temporary Wage-earning Employee Hiring Process across the campus intranet.

Industry: Financial Services
Application: Strategic Commitment Management

GNMA chose ActionWorks to manage and monitor the commitment executives made to each other as they worked to fulfill the company's mission through programs, processes and projects.

Industry: Manufacturing
Application: Business Relationship Management Solutions

ActionWorks appealed to the Heidelberg Group of global printing and publishing companies as it provided a common, web-based environment for management to coordinate their geographically dispersed project teams.

Industry: Insurance
Application: Administrative streamlining

Helsana chose ActionWorks to streamline and ensure quality service in their Complaint Management and Document revision processes across its health insurance lines.

Industry: Business Services
Application: Product Development

InfoRhei develops and resells human resource management systems based on ActionWorks for companies and government agencies in the Benelux countries

Industry: Business Services
Application: Resource Development

InformIT, a division of Pearson Education Inc. that delivers information technology content to IT professionals over the web, selected ActionWorks to facilitate collaboration with other Pearson companies via the web to ensure timely online publishing.

Industry: Manufacturing
Application: IT Support

Intel Corporation selected ActionWorks to manage IT support requests.

Industry: Financial Services
Application: Customer Acquisition and Service

Intelligent Finance, a new business created by Halifax Bank of Scotland, adopted ActionWorks to simplify and implement 250 core service requests as five basic processes, creating a new, market-leading bank in less than 12 months.

Industry: Government
Application: Research Management

ISTAT, the statistical agency for the Italian government, uses ActionWorks to manage processes of collecting labor force data and producing workforce statistics and workforce training statistics.

Industry: Business Services
Application: Illness Management

KLIQ an HR service provider, chose ActionWorks as the basis for their illness management and reintegration services, in compliance with Dutch law, The application, developed by InfoRhei and implemented by Work Management Europe, both Action partners, significantly reduces the costs of managing workers' long-term illnesses.

Industry: Transportation
Application: Illness Management

KLM uses the ActionWorks-based Illness Management Module to register employee sick days in compliance with Dutch law, significantly reducing the costs of managing workers' long-term illnesses. The module was developed by InfoRhei and implemented by Work Management Europe, both Action partners.

Industry: Business Services
Application: HR Call Center

KPMG [Dallas] uses ActionWorks to manage project staffing and human resources.

Industry: Manufacturing
Application: Quality Assurance

Lockheed Martin Tactical Aircraft Systems uses ActionWorks to manage key aspects of Quality Assurance for its F-16, F-22, and F-2 fighter planes, resulting in a 50% reduction in cycle time and savings of over $1 million for Non-conforming Materials Control.

Industry: Consumer Products
Application: Marketing Management
Custom Product Development

L'Oreal selected ActionWorks to coordinate marketing program decisions, including Purchase Requisitions, New Hiring, Capital Expenditure Reporting, and other back office applications
L'Oreal also uses ActionWorks to manage its merchandising process and coordinate Sales/Marketing, Finance, and R&D to reduce cycle time and increasing quality of custom product packaging concepts for use with new customers

Industry: Government
Application: Correspondence Management

Louisiana Department of Agriculture and Forestry turned to ActionWorks to manage executive document routing and approval, integrated with an imaging system.

Industry: Manufacturing
Application: Manufacturing

LSI Logic chose ActionWorks to manage a mission critical manufacturing process.

Industry: Manufacturing
Application: Custom Product Development

Responding to intense competitive pressure and looking to dramatically improve its customer response and time-to-market, Lubrizol uses ActionWorks to manage its intranet-based New Product Development Process.

Industry: Communications
Application: Work Management

When they needed web-based work management, Lucent Technologies looked to ActionWorks.

Industry: Energy
Application: Engineering Change Orders

Lyondell-Citgo Refining chose ActionWorks to manage business processes governing engineering change orders.

Industry: Communications
Application: Custom Product Development

MCI's (formerly Worldcom, Inc.) Call Center Products Services division uses ActionWorks to develop custom-menu-driven voice applications and manage the process for building menu driven voice systems for customers.

Industry: Manufacturing
Application: Purchasing

Mentor Graphics selected ActionWorks to manage complex purchasing processes.

Industry: Government
Application: Pension Plan Administration

The State of Mississippi uses a Public Employment Retirement System based, in part, on ActionWorks.

Industry: Government
Application: Correspondence Management

The Naval Surface Warfare Center selected ActionWorks to manage its Correspondence Management Process, which incorporates hard copy mail, e-mail, faxes, phone, and other communications, as well as time cards and other applications across the organization.

Industry: Manufacturing
Application: Engineering Change Control

International Truck and Engine achieved a ROI of 362% while reducing both rework by 33% and cycle time by 75% in its Product Change Management Process using ActionWorks. ITE won a WfMA Gold Global Excellence Award for their Product Change Management System (PCMS) application.

Industry: Government
Application: Retirement Plan Management

The State of Nevada uses a Public Employment Retirement System based, in part, on ActionWorks.

Industry: Manufacturing
Application: Streamline processes

NVIDIA chose ActionWorks to ensure consistency in Purchase Requisition, New Hire Processing, Expense Reporting and several employee self-service business processes, remove overhead, increase visibility, and ensure processes move through to completion.

Industry: Business Services
Application: Team Collaboration

When they needed an effective way to manage and coordinate work, Pat Beck Marketing turned to Action Technologies.

Industry: Manufacturing
Application: Facilities Management

Pfizer uses ActionWorks to manage facilities change requests, critically important in the pharmaceutical industry.

Industry: Energy
Application: Engineering Change Order

To reduce the cost of complying with Nuclear Regulatory Commission records maintenance requirements, and to maintain engineering best practices, PG&E adopted ActionWorks to manage its Engineering Drawing Process, saving millions of dollars.

Industry: Business Services
Application: Supply Chain and Project Management

R.R. Donnelley uses their award-winning, ActionWorks-based PRISM system to enable internal staff to collaborate and track commitments and changes, as well as to negotiate agreements with customers and suppliers, in order to manage the production of multi-component educational kits, in compliance with their ISO commitments..

Industry: Business Services
Application: Customer Portal

ActionWorks underlies and manages processes for Randstad's customer portal.

Industry: Government
Application: Security and Administration

To better serve customers and increase security, Sandia chose ActionWorks as the platform for web-based process automation. Applications managing Travel Request for High-Clearance Staff, Web CARS, and for personnel actions, are deployed across Sandia's 8,000 intranet users.

Industry: Energy
Application: Revenue Protection Project

Scottish Hydro-Electric, based in Perth, Scotland, selected ActionWorks to deliver a Case Resolution System application for the company's Revenue Protection Service.

Industry: Financial Services
Application: Service Engagement Management

ScreamingMedia provides online and wireless investment analysis tools and financial information. They turned to ActionWorks to manage relationships between their consultants and clients in order to implement online financial content to corporations.

Industry: Government
Application: Regulatory Compliance

The Securities and Exchange Commission chose ActionWorks to manage the filing of documents required of all public companies.

Industry: Government
Application: County Commissioner Policy and Procedures

To better manage the "business of government" Shelby County, Tennessee (Memphis), chose ActionWorks to track items in process and shorten the time required to address important issues in its Policy and Procedures process for the County Commissioners.

Industry: Business Services
Application: Product Development

Sogei uses ActionWorks for managing development prototypes within their customer information services.

Industry: Financial Services
Application: Reinsurance Underwriting and Risk Management

SwissRe, a leading global reinsurance company, uses ActionWorks to manage reinsurance underwriting and risk management.

Industry: Communications
Application: Marketing, Sales and Project Management

SwissOnline, a top Internet Service Providers in Switzerland, uses ActionWorks to manage business processes in marketing, sales, project management, and human resources.

Industry: Business Services
Application: Project and Customer Service Management

Systems Integration Center A. G., an Action Technologies, Inc. partner, uses ActionWorks to manage its professional services projects and customer inquiries.

Industry: Energy
Application: Accounts Payable Processing

Talisman Energy built their Accounts Payable Processing application integrated with PC DOCS and Kofax Imaging based on ActionWorks

Industry: Manufacturing
Application: Sales Release Management

Tektronix selected ActionWorks to help ensure tight coordination of published materials for new and maintenance products.

Industry: Communications
Application: Product and New Account Installation Management

TIN IT adopted ActionWorks to manage:

• the development of new internet service products
• internet access control, including the right to access the network
• the software maintenance for the billing and credit systems that manage 20 million in billing every two months and 2 million of accounts in arrears monthly, coordinating the work of 80 people organized in 5 teams in 5 towns

Industry: Communications
Application: New Account Installation Management

Telefonos de Mexico uses ActionWorks in order to manage explosive growth in new accounts.

Industry: Communications
Application: New Services Management

Telstra chose ActionWorks to manage Network and Device Installation, including managing the one-to-many integration to a database of record.

Industry: Health Care
Application: Facilities Management

ActionWorks manages the process for selecting sites and launching new eye care centers.

Industry: Manufacturing
Application: Security

TRW Space and Electronics chose ActionWorks to manage their secured network.

Industry: Energy
Application: Purchasing

Unocal turned to ActionWorks to coordinate purchasing requests.

Industry: Government
Application: Civil Rights Discrimination Management

USDA selected ActionWorks to track civil rights discrimination claims.

Industry: Manufacturing
Application: Document Control System

The Tubular Products Division of USS chose ActionWorks to manage its intranet-based Document Control System for Standard Operating Procedure processes for quality assurance and special, customer-specific orders.

Industry: Insurance
Application: Facility Management

USAA Facilities Group has joined other USAA divisions streamlining their business processes with ActionWorks to deploy a web-based facilities management application.

Industry: Insurance
Application: Claims Processing

The life insurance division at USAA uses ActionWorks to review, approve and resolve requests for payment, health claims, and change of address and beneficiaries.

Industry: Financial Services
Application: Credit Card processes

Underwriters, the Fraud Unit, and senior managers at USAA Federal Savings Bank use an ActionWorks-based pre-approved credit card processing application to resolve issues and approve credit.

Industry: Business Services
Application: Client Relationship Management

Vision Consulting, an Action Technologies partner, uses ActionWorks to manage client engagements.

Industry: Financial Services
Application: Help Desk, HR Procurement, Executive Issue Management

The Capital Markets Group of First Union (now Wachovia) selected ActionWorks to help IT and Internal Operations respond to the demand for services resulting from rapid growth through new product introductions, acquisitions, and mergers, including Help Desk, HR, procurement, and Executive Issue Management

Industry: Financial Services
Application: Employee Program Management

Washington Mutual uses ActionWorks to manage all aspects of employee community volunteer work.

Industry: Business Services
Application: Relocation Services

Weichert Relocation selected ActionWorks to manage its core business process and ensure customer satisfaction.

Industry: Financial Services
Application: Team collaboration

Wells Fargo National Bank turned to ActionWorks to coordinate multiple internal teams.

Industry: Insurance
Application: New Agent Licensing System

World Marketing Alliance chose ActionWorks to manage the requirements for placing new agents with many different companies.