 |
 |
|
||||||||||||||||
 |
 |
|||||||||||||||||
|
||||||||||||||||||
Case StudiesAction Technology customers have saved millions in expenses, and gained millions in revenue by applying ActionWorks to increase the productivity of knowledge workers, as documented in the following case studies.Viewing theses documents requires Adobe Acrobat Reader, available here 
CitiGroup Global Markets - Executive Summary (PDF)Industry: Financial Services Application: Multiple Processes CitiGroup Global Markets uses ActionWorks to coordinate and manage 19 processes ranging from hiring and managing new IT permanent and temporary employees and consultants, to managing relationships with outside counsel, saving multiple millions of dollars a year. ConAgra Grocery Products - Executive Summary (PDF) Industry: Consumer Products Application: Product Development ConAgra Foods Grocery Foods Group has significantly reduced its approval time for recipe changes and tripled its document capacity – all while saving money by reducing its number of process coordinators. Credit Suisse - Executive Summary (PDF) Credit Suisse (PDF) Industry: Financial Services Application: High Sensitivity Customer Care Credit Suisse uses ActionWorks to manage ServiceNet, its "Gold Standard" system for managing requests from highly discriminating private banking customers, achieving an ROI of 366% and IRR of 176%. Credit Suisse won a WfMA Gold Global Excellence Award for their ServiceNet application. Ford Motor Company (PDF) Industry: Manufacturing Application: Warranty Services and Distribution Ford uses ActionWorks for multiple processes, including automate the creation and distribution of the company's Warranty Services to their global dealer network. Ford won a Microsoft Solution Award for their Technical Web Authoring System GE Plastics - Executive Summary (PDF) Industry: Manufacturing Application: New Employee Assimilation GE Plastics Europe chose ActionWorks, implemented by Action Technologies partner InfoRhei, to formalize a wide range of processes, from recruiting through to an employee's initial probationary period evaluation. Intelligent Finance - Executive Summary (PDF) Intelligent Finance (PDF) Industry: Financial Services Application: Customer Acquisition and Service Intelligent Finance, a new business created by Halifax Bank of Scotland, adopted ActionWorks to simplify and implement 250 core service requests as five basic processes, creating a new, market-leading bank in less than 12 months. Lockheed Martin (PDF) Industry: Manufacturing Application: Quality Assurance Lockheed Martin Tactical Aircraft Systems uses ActionWorks to manage key aspects of Quality Assurance for its F-16, F-22, and F-2 fighter planes, resulting in a 50% reduction in cycle time and savings of over $1 million for Non-conforming Materials Control. Lubrizol Corporation (PDF) Industry: Manufacturing Application: Custom Product Development Responding to intense competitive pressure and looking to dramatically improve its customer response and time-to-market, Lubrizol uses ActionWorks to manage its intranet-based New Product Development Process. MCI (PDF) Industry: Communications Application: Custom Product Development MCI's (formerly Worldcom, Inc.) Call Center Products Services division uses ActionWorks to develop custom-menu-driven voice applications and manage the process for building menu driven voice systems for customers. Migros Bank (PDF) Industry: Financial Services Application: Multiple Processes Light Speed Process Design: analysis to implementation in two days Navistar Corporation – International Truck and Engine - Executive Summary (PDF) Navistar Corporation – International Truck and Engine (PDF) Industry: Manufacturing Application: Engineering Change Control International Truck and Engine achieved a ROI of 362% while reducing both rework by 33% and cycle time by 75% in its Product Change Management Process using ActionWorks. ITE won a WfMA Gold Global Excellence Award for their Product Change Management System (PCMS) application. R.R. Donnelley & Sons (PDF) Industry: Business Services Application: Supply Chain and Project Management R.R. Donnelley uses their award-winning, ActionWorks-based PRISM system to enable internal staff to collaborate and track commitments and changes, as well as to negotiate agreements with customers and suppliers, in order to manage the production of multi-component educational kits, in compliance with their ISO commitments.. Sandia National Laboratories (PDF) Industry: Government Application: Security and Administration To better serve customers and increase security, Sandia chose ActionWorks as the platform for web-based process automation. Applications managing Travel Request for High-Clearance Staff, Web CARS, and for personnel actions, are deployed across Sandia's 8,000 intranet users. Shelby County, TN - Executive Summary (PDF) Industry: Government Application: County Commissioner Policy and Procedures To better manage the "business of government" Shelby County, Tennessee (Memphis), chose ActionWorks to track items in process and shorten the time required to address important issues in its Policy and Procedures process for the County Commissioners. Swiss Reinsurance Co. (PDF) Industry: Financial Services Application: Reinsurance Underwriting and Risk Management SwissRe, a leading global reinsurance company, uses ActionWorks to manage reinsurance underwriting and risk management. |
||||||||||||||||||||||
Print-friendly page
|
||
 |
||
| Copyright © 1999-2012 Action Technologies Inc. | Privacy Policy | Terms of Use |
