The ActionWorks® Closed-Loop Business Interaction Model
Figure 1: ActionWorks Business Interaction Model
Making and managing commitments requires a structure to ensure agreement between the Customer (who requests work) and the Performer (who does the work), and the flexibility to negotiate, modify, and change complex agreements. This Customer–Performer agreement simply states that the person making a request takes on the role of Customer while the person(s) doing the work assumes the role of Performer. A business process designed using the Business Interaction Model becomes a series of loops, one main loop and potentially hundreds of sub-process loops, representing interactions between the Customers and Performers involved at different stages of the overall process. With the ActionWorks Business Interaction Model, process owners designate individuals, Roles or even Offices as Customer, Performer, Observer throughout the entire process.
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